Cancellation Policy

RETAINER FEE, CANCELLATION & RESCHEDULING POLICY:

All clients are required to pay an appointment retainer deposit at the time of booking and must keep a valid credit card on file. Retainer fees are applied toward the remaining balance of your service and are non-refundable for no-show appointments.

Cancellations made less than 24 hours of the scheduled appointment time will be charged a $25 cancellation fee, which will be deducted from the retainer deposit or charged to the card on file.

Cancellations made more than 24 hours prior to the scheduled appointment are eligible for a service credit only in the amount of the retainer paid. Service credits may be applied to a future service, are non-transferable, have no cash value, and must be used within 120 days of the original appointment date.

Clients may reschedule an appointment up to two (2) times using the original retainer deposit, provided changes are made more than 24 hours prior to the scheduled appointment. After two reschedules, the retainer will be forfeited, and a new retainer will be required to book any future appointments.

Shades Face and Body Bar upholds this retainer policy in order to continue providing high-quality services and to protect appointment availability for all clients. Shades Face and Body Bar reserves the right to refuse future bookings at its discretion.

We understand that life happens; however, tardiness of more than 10 minutes may result in a $10 late fee and may reduce your treatment time. We value and respect our clients’ time and appreciate your understanding.

CELL PHONES:
Before the start of your appointment, we kindly ask that you turn your cell phones to silent or vibrate. Our specialists are prepared to provide you with uninterrupted, quality service. Remember this is your relaxation time and we want your visit to be an enjoyable one.

Thank you for your understanding and cooperation. We look forward to welcoming you and supporting your transformation journey!